Information / How to / Contact us
- Delivery Charges
- Payment Methods
- Delivery Method
- Delivery Times
- Returns
- Measuring for collar and coat size
- Goods And Services Tax
- Disclaimers
- Contact Us
Delivery Charges
Sydney Metro. Customers
Delivery to Sydney Metro. area is $5.99 (including G.S.T.) regardless of orders weight
Customers Within Australia But Outside Sydney Metro
Australia Post rates apply. Technology allows the web sites shopping cart to accurately calculate the applicable Australia Post delivery charge on your order. Charges depend on the destination and weight.
The cost of delivery will be displayed before you finalize and pay for your order.
International customers (outside of Australia)
Air Mail rates apply. Technology allows the web sites shopping cart to accurately calculate the applicable Air Mail delivery charge on your order.
The cost of delivery will be displayed before you finalize and pay for your order.
As a guide for deliveries to USA and Canada
- 0 - 100g=$2.68 - $4.91
- 100g =$4.91
- 200g=$7.16
- 300g=$9.39
- 400g=$11.63
- 500g=$13.87
Most items sent outside of Australia are light and incure relatively low cost delivery charges.
Payment Method
Customers Australia wide, including Sydney Metro.
Payment may be made by Credit Card, Direct bank deposit, cheque and Money Order.
Credit Card payments use Secured Sockets Layer based transactions (SSL), minimum 128 Bit encryption, making online payment the safest and most convenient method of payment.
Direct Bank Deposit. Our (Pet Store To Your Doors) account details will be provided online once this method of payment is selected during ordering. Please provide your Order ID Number (which you will receive during ordering) as the discription/reference when direct bank depositing so we can easily determine the source of the deposit.
Cheque, Bank Cheque and Money Order. Please write your Order ID Number (which you will receive during ordering) along with the same full name that the order was placed in, on the back of the cheque, so we can easily determine the source of the cheque. All Cheques and Money Orders should be made out to:
Pet Store To Your Door and sent to
PO Box 6540 Wetherill Park BC NSW 1851, Australia.
We require payment into our account prior to your order being dispatched. If sending a personal cheque, remember to allow for the time it takes for the cheque to clear.
International customers (outside of Australia)
For practical reasons the sole method of payment for international customers (customers outside Australia) is Credit Card payment online. Credit Card payments use Secured Sockets Layer based transactions (SSL), minimum 128 bit encryption, making online payment safe as well as convenient. All transactions will be processed in Australian dollars $AUD.
Delivery Methods
Sydney Metro Customers
Generally delivery of Dog and Cat food, and pet accessories which are ordered with Dog and Cat food are sent via our couriers and contract couriers.
On the order form you are asked to provide us with a spot where the courier can leave your delivery of pet food and accessories if there is nobody home to take delivery. Be as specific as practically possible, example, behind left gate of house, under front verandah etc. We ask that you fill in this section even if you are sure someone will be at the delivery point, and if your order doesn’t include food. If you do not provide us with an area to leave the goods, or there is a problem with the area stated and you are not found to be at the delivery address, the goods will be left wherever is deemed appropriate (usually at your door) by the courier, at which time you become responsible for them.
Generally most orders of pet accessories and items not including dog and cat food will be delivered by Australia Post. If no one is home to take delivery Australia Post may leave a calling card indicating that your animal supplies can be collected from the local Post Office.
Customers within Australia but outside Sydney Metro.
Customers within Australia, but outside the Sydney Metropolitan area will receive delivery via Australia Post. If no-one is home to take delivery, Australia Post may leave a calling card indicating that your pet supplies may be collected from the local Post Office.
International customers (outside of Australia)
Orders are shipped via air mail.
Delivery Times
Customer within Sydney Metro.
Sydney Metro. customers may expect delivery in 1 to 4 business days.
Customers within Australia but outside Sydney Metro.
Customers within Australia but outside Sydney metropolitan area can usually expect delivery by Australia Post to metro areas within five (5) business days and within 10 business days to remote areas. At Pet Store To Your Door, we endeavour to handle your order as efficiently as possible to ensure your pet food/products are delivered without delay.
International customers (outside Australia)
Customers overseas (outside Australia) may expect delivery within 5 and 10 business days.
Returns
Should you decide you no longer want an item prior to it entering transit, simply e-mail us on orders@petstoretoyourdoor.com.au providing your receipt number, full name (as per your order) and stipulating the item you no longer require. No charge applies.
After you have received your order if you decide you no longer want an item (for whatever reason) we will gladly accept the return of that item, provided it is returned within 14 days, a full refund (not including delivery charges) will be offered. Include the receipt number and the full name of the person/s the order was completed in, with the returned item. Please note that all returns must be unused and in undamaged and unopened original packaging, including any accessories, manuals etc. pertaining to that item. It is your responsibility to organize and pay for the transit costs involved in returning items and to ensure their undamaged return.
Measuring for collar and coat size
When measuring for correct collar size use a tape measure to measure your pets neck, then add on 6 ½ to 7 ½ cm. Check collar size frequently on growing puppies. When measuring for correct coat and jumper size measure from the base of the neck to the start of the tail.
Goods And Services Tax
International customers do not pay Goods and Services tax (GST). Therefore the price of products in the ‘Customers Outside Australia’ section are free of this tax charge.
Customers within Australia must not order from the ‘Customers Outside Australia’ section as GST applies to Australian customers.
Disclaimers
Products and materials supplied by Pet Store To Your Door may not be approved for supply in Australian packaging, or may not be approved for supply to certain countries outside of Australia.
Customers within Australia do not require a prescription to purchase any of the products supplied by Pet Store To Your Door, however customers outside of Australia may need a prescription for the purchase of items on this site. By accessing this site you (the customer/user) agree it is your responsibility to check with your countries appropriate regulators as to the particular requirements of purchase, as it is understood Pet Store To Your Door does not imply or otherwise to offer, sell or pass on product or information which is not permitted in your area. Those who attain prohibited material do so on their own initiative and are responsible for all consequences.
By accessing this site you and Pet Store To Your Door agree all matters involved in the use of this site are governed by the law of New South Wales Australia and subject to jurisdiction and venue of the courts of New South Wales Australia.
Limitation on Liability: In no event will Pet Store To Your Door be liable to any party for any direct, indirect, special or consequential damages for any use of this site, or on any other linked website, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if Pet Store To Your Door is expressly advised of the possibility of such damages.
Information of this site may contain technical inaccuracies and/or typographical errors. Information may be changed or updated without notice. Pet Store To Your Door may make improvements and/or changes in the materials described on this site at any time without notice.
All materials on the Pet Store To Your Door site are provided “as is”. Pet Store To Your Door makes no representations or warranties, expressed or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title or non-infringement.
Pet Store To Your Door has not reviewed all of the web sites linked to this site and is not responsible for the content of any off-site pages or any other websites linked to this Site. Please understand that any non-Pet Store To Your Door web site is independent from Pet Store To Your Door, and Pet Store To Your Door has no control over the content on that website. In addition, a link to a non-Pet Store To Your Door website does not mean that Pet Store to Your Door endorses or accepts any responsibility for the content, or the use, of such site. It is the user’s responsibility to take precautions to ensure that whatever is selected is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.
Contact us
e-mail address: orders@petstoretoyourdoor.com.au
PO Box 6540
Wetherill Park
BC NSW 1851, Australia
phone: (02)97573440