Information / How to / Contact us.
- Automatic Delivery
- Delivery Charges
- Payment Methods
- Delivery Method
- Delivery Times
- Returns
- Measuring for collar and coat size
- Goods And Services Tax
- Disclaimers
- Contact Us
Automatic Delivery
Choose our extremely popular Automatic Delivery system for the ultimate in convenience and receive 5% off your initial order. Just set and forget, don't worry about running out of food or even having to go through the ordering process ever again. This method also allows us to organise your order well in advance, so even when a brand is in low supply 'everywhere' we have enough time to get it to you 'on time'. It's simple, during the ordering process you will be asked whether or not you want Automatic Delivery. If you select 'yes' you then choose how often you would like to receive your order, for example weekly, fortnightly, monthly etc. Simply email us if you ever wish to change the frequency of your delivery, or to add, or change item/s on your order. Of cause you can cancel Automatic Delivery at any time right up to the date of dispatch. Once your order has been completed you will be briefly contacted by us to confirm, and 5% of the total cost of your order (including shipping costs) will be refunded back into your Visa/Mastercard or Paypal. So Go On, tick off a chore on the ever expanding list. Please note, only customers paying by Visa/Mastercard or Paypal can take advantage of this offer. Product price increases that occur on our website also apply to Automatic Delivery, however, prices charged through Automatic Delivery will always be identical to those available on our website and our prices will always remain highly competitive. The 5% discount is only available once per customer.Delivery Charges
Sydney Metro. Customers
Delivery to Sydney Metro. area is $5.99 (including G.S.T.) regardless of orders weight
Customers Within Australia But Outside Sydney Metro
A flat rate of $8.99 (including GST) regardless of orders weight applies too the majority of Eastern Australia including, Sunshine Coast, Brisbane, Gold Coast, Melbourne, Canberra,
Central Coast, Newcastle, Port Macquarie, Coffs Harbour, Northern Rivers, Albury/Wodonga, Wollongong, Blue Mountains, Toowoomba, Mittagong, Bowral, Gosford, Scone, Muswellbrook,
Cessnock, Gloucester, Ulladulla, Nowra, Kiama and many other suburbs too numerous to mention. Customers ordering from Western Australia, Northern Territory, South Australia
and more remote areas are charged Australia Post rates. The cost of delivery will be displayed before you finalize and pay for your order.
International customers (outside of Australia)
Air Mail rates apply. Technology allows the web sites shopping cart to accurately calculate the applicable Air Mail delivery charge on your order.
The cost of delivery will be displayed before you finalize and pay for your order.
As a guide for deliveries to USA and Canada
- 0 - 100g=$2.68 - $4.91
- 100g =$4.91
- 200g=$7.16
- 300g=$9.39
- 400g=$11.63
- 500g=$13.87
Most items sent outside of Australia are light and incure relatively low cost delivery charges.
Payment Methods
Customers Australia wide, including Sydney Metro.
Payment may be made by Credit Card, Paypal, Direct bank deposit, cheque and Money Order.
Credit Card payments use Secured Sockets Layer based transactions (SSL), minimum 128 Bit encryption, making online payment the safest and most convenient method of payment.
Direct Bank Deposit. Our (Pet Store To Your Doors) account details will be provided online once this method of payment is selected during ordering. Please provide your Order ID Number (which you will receive during ordering) as the discription/reference when direct bank depositing so we can easily determine the source of the deposit.
Cheque, Bank Cheque and Money Order. Please write your Order ID Number (which you will receive during ordering) along with the same full name that the order was placed in, on the back of the cheque, so we can easily determine the source of the cheque. All Cheques and Money Orders should be made out to:
Pet Store To Your Door and sent to
PO Box 6540 Wetherill Park BC NSW 1851, Australia.
We require payment into our account prior to your order being dispatched. If sending a personal cheque, remember to allow for the time it takes for the cheque to clear.
International customers (outside of Australia)
For practical reasons the sole method of payment for international customers (customers outside Australia) is Credit Card payment online. Credit Card payments use Secured Sockets Layer based transactions (SSL), minimum 128 bit encryption, making online payment safe as well as convenient. All transactions will be processed in Australian dollars $AUD.
Delivery Methods
On the order form you are asked to provide us with a spot where the courier can leave your delivery of pet food and accessories if there is nobody home to take delivery. Be as specific as practically possible, example, behind left gate of house, under front verandah etc. We ask that you fill in this section even if you are sure someone will be at the delivery point.
Customers Throughout Australia
Customers within the Sydney Metro and Eastern Australia Flat Rate Delivery areas (refer to 'Delivery Charges') generally receive delivery of dog and cat food and all other pet and animal items via our couriers and contract couriers. Customers in Western Australia, Northern Territory, South Australia and more remote areas who are charged Australia Post rates will have their dog food, cat food, pet food supplies and accessories sent via Australia Post.
International customers (outside of Australia)
Orders are shipped via air mail.
Delivery Times
Sydney Metro and Eastern Australia Flat Rate Delivery areas
Expect delivery in 1 to 3 business days.
Remote and Australia Post delivery area's
At Pet Store To Your Door we endeavor to handle your as efficiently as possible to ensure your pet food and products are delivered without delay. This is such a vast area that we are only able to give a range of 2 to 6 business days.
International customers (outside Australia)
Customers overseas (outside Australia) may expect delivery within 5 and 10 business days.
Returns
Should you decide you no longer want an item prior to it entering transit, simply e-mail us on orders@petstoretoyourdoor.com.au providing your receipt number, full name (as per your order) and stipulating the item you no longer require. No charge applies.
After you have received your order if you decide you no longer want an item (for whatever reason) we will gladly accept the return of that item, provided it is returned within 14 days, a full refund (not including delivery charges) will be offered. Include the receipt number and the full name of the person/s the order was completed in, with the returned item. Please note that all returns must be unused and in undamaged and unopened original packaging, including any accessories, manuals etc. pertaining to that item. It is your responsibility to organize and pay for the transit costs involved in returning items and to ensure their undamaged return.
Measuring for collar and coat size
When measuring for correct collar size use a tape measure to measure your pets neck, then add on 6 ½ to 7 ½ cm. Check collar size frequently on growing puppies. When measuring for correct coat and jumper size measure from the base of the neck to the start of the tail.
Goods And Services Tax
International customers do not pay Goods and Services tax (GST). Therefore the price of products in the ‘Customers Outside Australia’ section are free of this tax charge.
Customers within Australia must not order from the ‘Customers Outside Australia’ section as GST applies to Australian customers.
Disclaimers
Products and materials supplied by Pet Store To Your Door may not be approved for supply in Australian packaging, or may not be approved for supply to certain countries outside of Australia.
Customers within Australia do not require a prescription to purchase any of the products supplied by Pet Store To Your Door, however customers outside of Australia may need a prescription for the purchase of items on this site. By accessing this site you (the customer/user) agree it is your responsibility to check with your countries appropriate regulators as to the particular requirements of purchase, as it is understood Pet Store To Your Door does not imply or otherwise to offer, sell or pass on product or information which is not permitted in your area. Those who attain prohibited material do so on their own initiative and are responsible for all consequences.
By accessing this site you and Pet Store To Your Door agree all matters involved in the use of this site are governed by the law of New South Wales Australia and subject to jurisdiction and venue of the courts of New South Wales Australia.
Limitation on Liability: In no event will Pet Store To Your Door be liable to any party for any direct, indirect, special or consequential damages for any use of this site, or on any other linked website, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if Pet Store To Your Door is expressly advised of the possibility of such damages.
Information of this site may contain technical inaccuracies and/or typographical errors. Information may be changed or updated without notice. Pet Store To Your Door may make improvements and/or changes in the materials described on this site at any time without notice.
All materials on the Pet Store To Your Door site are provided “as is”. Pet Store To Your Door makes no representations or warranties, expressed or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title or non-infringement.
Pet Store To Your Door has not reviewed all of the web sites linked to this site and is not responsible for the content of any off-site pages or any other websites linked to this Site. Please understand that any non-Pet Store To Your Door web site is independent from Pet Store To Your Door, and Pet Store To Your Door has no control over the content on that website. In addition, a link to a non-Pet Store To Your Door website does not mean that Pet Store to Your Door endorses or accepts any responsibility for the content, or the use, of such site. It is the user’s responsibility to take precautions to ensure that whatever is selected is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.
Contact us
e-mail address: orders@petstoretoyourdoor.com.au
PO Box 6540
Wetherill Park
BC NSW 1851, Australia
phone: (02)97573440